Last Updated: March 18, 2026

These terms and conditions of use are a binding contract between Entrata, Inc. ("Entrata", "we", "us", or "our") and you ("you" or "your"). These terms and conditions of use, the Property Client’s privacy notice, and any other agreement or document incorporated herein by reference (collectively, the "Terms"), govern your access to and use of ProspectPortal® websites and mobile websites ("ProspectPortal Sites"), ResidentPortalTM websites, mobile websites, and phone applications ("ResidentPortal"), any content, functionality, products, and services offered on or through the ProspectPortal Sites and ResidentPortal, and artificial intelligence leasing and resident assistant services, such as virtual messaging assistants (collectively, the "Services").

YOU SHOULD READ THESE TERMS CAREFULLY AS THEY CONTAIN AN ARBITRATION PROVISION GOVERNING HOW CLAIMS BETWEEN YOU AND US CAN BE BROUGHT. THESE PROVISIONS WILL, WITH LIMITED EXCEPTION, REQUIRE YOU TO: (1) WAIVE YOUR RIGHT TO A COURT HEARING AND A JURY TRIAL, (2) SUBMIT CLAIMS YOU HAVE AGAINST US TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS, AND (3) WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT TO ENFORCE THESE TERMS, MEANING THAT YOU AND WE ARE EACH GIVING UP THE RIGHT TO SUE EACH OTHER IN COURT OR IN CLASS ACTIONS OF ANY KIND. IN ARBITRATION, THERE IS NO JUDGE OR JURY. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU MAY NOT USE OR ACCESS THE SERVICES.

BY ENTERING INTO THESE TERMS, YOU AND ENTRATA MUTUALLY AGREE TO WAIVE OUR RESPECTIVE RIGHTS TO RESOLUTION OF DISPUTES IN A COURT OF LAW BY A JUDGE OR JURY AND AGREE TO RESOLVE ANY DISPUTE BY ARBITRATION, as set forth below.

By using the Services, whether by creating an account, browsing ProspectPortal Sites, using our mobile applications, or otherwise, you agree that you have read and agree to be bound by these Terms. If you do not agree to these Terms in their entirety, your sole option is to discontinue your use of the Services.

We may update the Terms from time to time, which will be posted to the Services. By using the Services following the effective date of any modification to these Terms, you consent to the modified Terms.

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DEFINITIONS

Entrata: The software company that hosts and maintains the Services on behalf of a Property Client.

Property Client: The legal entity that owns or manages the property displayed on the Services.

Payment Gateway: Refers to the electronic systems, through which you may pass payment information to us, including but not limited to name, mailing address, email address, and dollar amount of payments received.

Payment Processor: EntrataPay, LLC, a wholly-owned subsidiary of Entrata, and the payment processor appointed by Entrata to process your payments. Either Entrata or Payment Processor will process your payment and will be identified in the Payment Gateway as the processor. For purposes of Section 7 of these Terms, "we", "us", or "our" also includes Payment Processor.

1. Agreement to Deal Electronically; Electronic Communications and Notices.

All of your transactions with or through the Services may, at our option, be conducted electronically from start to finish. If we decide to proceed non-electronically, those services will still be governed by the remainder of these Terms unless you enter into different terms on a form provided by us. If the law allows you to withdraw this consent or if we are ever required to deal with you non-electronically, we reserve the right to charge or increase fees and you agree to print or make an electronic copy of the Terms and any other contract or disclosure that we are required to provide to you.

You understand that by clicking the box titled "I have read and accept the Terms & Conditions", "Create Account", "Submit", or any similar derivation thereof, you are agreeing to conduct an electronic transaction and to use and receive notices, communications, disclosures, and records through electronic means. You agree to enter the requested information electronically via the Internet, and to be notified regarding any transaction electronically through the email address you have provided. You understand that electronically signed documents have the same legal effect as hard copies with ink signatures. You understand that you may refuse to conduct other electronic transactions in the future. Your transaction, if applicable, is subject to your acceptance of these Terms, which are agreed upon when you proceed with your transaction.

You further agree as follows:

  • By making your payment and providing the information needed to process your checking, savings account, credit card account, or other payment account, you acknowledge that you have read and understand the Terms and conditions contained herein.
  • Except as otherwise provided in these Terms, we will give you any notices regarding the Services by posting them on the Services. You also authorize Entrata to send notices (including notice of subpoenas or other legal process, if any) via electronic mail. You must check the Services for notices, and you will be considered to have received a notice when it is posted on the Services, or when sent by us via electronic mail, whether or not received by you. You must keep your email address current and any notice sent by us to an email address that you have provided to us will be considered effective notice.

On occasion, Property Clients using our Services may call or text you to respond to your inquiry, provide you application updates, provide reminders about your account, provide maintenance and other property updates, and other important information. For more information, see Section 16 below.

You agree that Property Clients may use our Services to communicate with you at any telephone numbers or email addresses you provide to us or through your account. Such communications may include reminders and notices about your rent payments, balances, and other obligations. While some communications are automatically generated by a virtual assistant, Property Clients may also communicate with you directly through channels that Entrata provides. You agree that Entrata is not responsible or liable for the content of these messages. You authorize Entrata to share with Property Clients any telephone numbers or email addresses you have provided to us for this purpose.

We use artificial intelligence and machine learning to deliver some of our Services. When you interact with the Services, you may be engaging with virtual assistants or other services powered by artificial intelligence or machine learning algorithms. When you engage with virtual assistants, you acknowledge that you are doing so at your own discretion and risk. Entrata does not warrant or guarantee that any information provided using such technology is accurate, complete, reliable, current, or error-free.

2. Your Account

In order to use certain features of the Services, you may have to register and create a password-protected account.

In order to use the Services, you must be at least 18 years of age (or have parental consent). If you choose to create an account, you must provide information to us that is true, accurate, and current, and you must keep your registration and contact information up to date. If you make any Submissions, you must have all rights to own them, or, alternatively, you have sufficient rights in your Submissions to grant us the rights described in these Terms. You are responsible for and must protect the security of your account and password. You will be responsible for all use of your password or other credentials, even if such use was conducted without your authority or permission. When using the Services, you agree to abide by all laws and these Terms.

To enhance account security, we may require you to authenticate your account using multi-factor authentication ("MFA"). As a result, you may be required to use at least two forms of authentication when accessing your account. Forms of MFA in addition to your login credentials may include verification tokens delivered through short message service or a specified and supported two-factor authentication ("2FA") application. If you choose to install and use a 2FA application on a device (e.g., phone or tablet), you do so at your own risk.

All instructions transmitted by or received from anyone presenting your password on the Services are binding to you. You agree that you are solely responsible for all transactions or acts that are validated through use of your password, whether or not made with your knowledge or authority. You agree not to let others use your account. You agree not to disclose your password to anyone and to guard your password carefully, with the full awareness that a failure to keep it secure will enable others to engage in transactions through the Services for which you will be legally responsible. If you ever suspect that someone may have obtained access to your password who is not intended to have authority to act on your behalf, please contact Entrata immediately. You can authorize Entrata to refuse to accept any further transactions initiated under that password on your behalf and Entrata will use commercially reasonable efforts to block such transactions.

Subject to applicable law, we may, at any time and without notice to you, terminate or block your access to the Services for any reason, in our sole discretion, including but not limited to the following reasons:

  • We believe in our sole discretion that you have violated these Terms or have otherwise engaged in any activities that may harm or damage the reputation, rights, person, or property of the Services, Property Clients, our users, or any other person;
  • Requested by law enforcement or other government agencies; or
  • Your account has extended periods of inactivity.

You declare the following:

  1. That all representations and statements made by you or on your behalf in these Terms, or in any other document relating hereto, are true, accurate and complete in all material respects.
  2. Where applicable and appropriate, you agree to maintain and promptly update your registration or payment information to keep it true, accurate, current, and complete.
  3. Failure to provide or maintain accurate and current data that is being passed to and from you will result in breach even if we have been advised of the possibility thereof.

3. Entrata’s Role

Important: Entrata is a service provider. Entrata provides the Services to you on behalf of Property Clients. Entrata does not own or manage the properties listed on the Services and is not a party to rental or sale contracts for those properties, though the Services may lead you to use certain products or services provided by Entrata which will be clearly disclosed. As such, Entrata shall not be liable for the information, the content, the documents, or any other information or interaction by, between, or among you, other users of the Services, or Property Clients. You are responsible for how you use the Services, and we encourage you to exercise sound judgment when entering into rental property transactions.

In the event you have a dispute with a Property Client, you should resolve that dispute with the Property Client.

4. License to Use the Services

We hereby grant you a limited, revocable, non-transferable, non-sublicensable license, under the rights Entrata has in the Service's content, to view and use the Services solely for the purpose of acquiring information in accordance with the Terms. The alteration, removal, or obliteration of any copyright and trademark notices is strictly prohibited. As between you and Entrata, we retain all right, title, and interest in and to the Services. Except as provided in these Terms, permission to reprint or electronically reproduce any content in whole or in part for any other purpose is expressly prohibited. The Services and all content contained therein is protected by copyright and intellectual property rights under both United States and foreign laws and all rights not expressly granted are reserved by Entrata, its affiliates, and its partners.

The license in this section does not include permission to copy the design elements, "look and feel" or layout of the Services. Those elements are protected by law, such as trade dress, trademark, unfair competition, and other laws, and may not be copied or imitated in any manner. Except as expressly provided in these Terms, neither Entrata nor any third party has conferred upon you any license or right under any patent, copyright, trademark, trade secret or any other proprietary right.

We do not guarantee uninterrupted or error-free operation of the Services or any portion thereof, but we will use reasonable efforts to maintain its operation and availability.

5. Submissions and Content

Any comments or information that you provide to Entrata, for example, feedback or ideas in response to a customer survey regarding the Services, product or content reviews, suggestions, ideas, concepts, or other information are collectively deemed "Submissions". None of the Submissions will be subject to any obligation of confidence on our part, and we will not be liable for any use or disclosure (including publication in any medium) of any Submissions. You hereby grant us a royalty-free, perpetual, irrevocable, world-wide license to use, copy, reproduce, create derivative works from, adapt, modify, publish, edit, translate, sell, distribute, transmit, transfer, publicly display, publicly perform, and display the Submissions without any limitation and in any media or any form now known or later developed. Without limiting the foregoing, we will be entitled to unrestricted use of the Submissions for any purpose, commercial or otherwise, without compensation to the provider of the Submissions. We may use the Submissions, in addition to any other data you provide or that is collected from you in accordance with our Property Clients' instructions, including to train, develop, and improve our products and services powered by artificial intelligence. Further, we may sublicense these rights to third parties. We reserve the right to disclose any information concerning your use of the Services to the extent required by law or judicial or government order. From time-to-time, the Services may request information through the use of forms. Use of such forms is completely voluntary. Information requested may include, but is not limited to, contact information, demographic information and/or opinions.

You understand that all property listings, lease agreements, rental terms, financing terms, postings, messages, text, voice commands, images, photos, files, video, and other information, materials or documents posted on the Services or transmitted through or in connection with the Services by property managers, owners, users, advertisers, or others (the "Third Party Content") are the sole responsibility of the Property Clients, users, advertisers, or others from whom such content originated. Entrata has no responsibility or duty to review, approve, or pre-screen any Third Party Content posted on the Services (including by Property Clients), and Entrata is not responsible for any such content. The views and opinions they express are solely those of the original contributor. Entrata does not guarantee the nature, safety, quality, condition, or management of any rental properties or units on the Services.

Under no circumstance are we responsible for any Submission or Third Party Content on the Services, nor shall we be held liable for any of the claims made therein. We are not responsible for the content or accuracy of any Submissions or Third Party Content, and the views and opinions they express are solely those of the original contributor. You are solely responsible for evaluating the truth or accuracy of any Submission or Third Party Content.

Entrata reserves the right in its sole discretion, but does not have any obligation, to delete or refuse to post any Submission or Third Party Content that violates the letter or spirit of any applicable agreements between Entrata and Property Clients, users, advertisers, or others posting or seeking to post any content, or for any other reason.

6. Prohibited Content and Conduct

You must not, and may not allow any third party to, do or attempt to do any of the following:

  • post to the Services or provide any Submission or Third Party Content that is or appears to be the following: untrue, misleading, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive to another person's privacy or protected data, hateful, or discriminatory or otherwise objectionable; any content that is libelous, defamatory, obscene, pornographic, threatening, invasive of privacy or publicity rights, abusive, illegal or otherwise objectionable, that would constitute or encourage a criminal offense or violate the rights of anyone, or that would otherwise give rise to liability or violate any law;
  • use the Services in violation of any applicable local, state, national or international law (including export laws), contracts, intellectual property rights or that constitutes the commission of a tort, or for any purpose that is harmful or unintended (by us), or other than in full compliance with these Terms;
  • infringe upon a third party's intellectual property rights, including any patent, trademark, trade secret, copyright, right of publicity, including any content that is the subject of any claim of infringement;
  • provide, disclose, or transmit information of a type that you do not have a right to transmit under any law or under contractual or fiduciary relationships, such as proprietary and confidential information;
  • perform unsolicited, undisclosed or unauthorized advertising;
  • transmit any software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment; harmful, illegal, deceptive or disruptive code such as a virus, "spyware," "adware" or other code that could adversely impact the Services or any recipient;
  • access, tamper with, or use services or areas of the Services that you are not authorized to access;
  • access or use any portion of the Services if you are a direct or indirect competitor of ours, including without limitation companies involved in data research, internet listing services, dissemination of information, or property management software;
  • alter information on or obtained from the Services;
  • reproduce, copy, display, store, perform, re-post, publish, transmit, distribute, sell, offer for sale, license, modify, create derivative works, tamper with, or otherwise use any portion of the postings, registration information, profiles, submissions or content belonging to the Services or other users of the Services other than your own personal, non-commercial use;
  • use any robot, spider, scraper or other automated means or interface not provided by us to access, retrieve, scrape, extract, gather, or index any portion of the Services;
  • transmit any unsolicited advertising, "junk mail," "spam," or "chain letters";
  • frame any part of the Services, or link to the Services, or otherwise make it look like you have a relationship to us or that we have endorsed you or your content for any purpose except as expressly permitted in writing by us;
  • impersonate or misrepresent your affiliation with any person or entity;
  • reverse engineer any licensed software, application, or any other aspect of the Services or do anything that might discover source code, or bypass or circumvent measures employed to prevent or limit access to any area, content, or code of the Services; or
  • take any action which might impose a significant burden (as determined by us) on the Services’ infrastructure or computer systems, or otherwise interfere with the ordinary operation of the Services.

7. Payments

7.1 If payment is made by ACH, including eCheck, you understand that if such payment is returned from the bank for any reason, you may be charged additional returned item fees (i.e., non-sufficient funds or "NSF") by us or your Property Client, which will be added to the original amount and auto-debited from your bank account at least ten days after the initial payment fails. In the event that subsequent fee collection auto-debits also fail, you may continue to incur fees related to such attempts. You assume all responsibility for all such fees. Returned item fees vary; please contact your Property Client for the amount. Additional fees may also be assessed by your bank and/or Property Client. Your copy of the application will serve as a receipt for the application fee collected.

Oregon Residents Only: Entrata is acting as Payment Processor’s authorized delegate with respect to your ACH payments.

7.2 Convenience fees are charged by us or a third-party payment provider, and not by your Property Client. Convenience fees are not surcharges and are non-refundable. We are a third-party vendor, who is not the seller, lessor, or management company. Such convenience fees are not being charged based on any method of payment. Any payment methods initiated through the online platform may be charged a convenience fee including credit card, debit card, electronic checks, Cash App, and cash payments. These fees are being charged by us or a third-party payment provider for providing the convenience of an online payment channel. You agree that convenience fees may also apply to amounts refunded directly to your payment card, such as security deposit refunds.

7.3 If you are applying for a lease, no guarantees are made to you that a property rental is or will be made available. You understand that you will acquire no rights in or to a property rental until you accept and sign a rental agreement and pay all applicable application fees and security deposits.

7.4 You authorize the Property Client to obtain such credit reports, criminal histories, character reports, verification of rental and employment history as it deems necessary to verify all information in your application. You further understand that false, fraudulent, misleading or incomplete information may be grounds for denial of tenancy or subsequent eviction. There are no warranties offered by us or the Property Client, whether express or implied.

7.5 You hereby authorize Entrata or Payment Processor (if applicable), on behalf of the Property Client, to initiate transaction entries, including any convenience fees noted herein, to your payment account number (including checking and savings accounts) and/or charges to your credit card. This billing will occur at the time of payment of each transaction.

7.6 You hereby acknowledge that we, any third-party payment provider, and/or the Property Client may apply a convenience fee with each transaction initiated through the Payment Gateway. We or any third-party payment provider may amend this convenience fee at any time with or without notice. All convenience fees will be displayed on the payment screen prior to finalizing your transaction.

7.7 We and your Property Client make every effort to comply with all payment processing rules and regulations. If you believe you have been charged a convenience fee in error, please contact the Property Client to whom your payment is submitted.

7.8 We advise you that your credit card, bank account, or other payment account billing statement will show a charge item that displays the name of the merchant account of the payee. If you are unsure of that name, you agree to contact payee before processing this transaction so as to be sure to recognize the transaction when it appears on your monthly statement.

7.9 We reserve the right to cancel your transaction processing account at any time for any reason. Your payee may also decline/refuse any and all payments at any time and for any reason at which time we will return the payment amount entered into the Payment Gateway, minus convenience fees paid, in an appropriate and reasonable time frame.

7.10 We reserve the right to refuse processing service to you at any time for any reason. You also maintain the ability to discontinue use of the Payment Gateway at any time for any reason. Active recurring payments must be deleted before use of service is discontinued. It is your responsibility to terminate any and all recurring payments on your account before relocating or moving - otherwise charges will continue to be assessed to your billing account during the period designated for recurring payments to take place. You agree to defend, indemnify and hold harmless Entrata, Payment Processor, Property Client, their affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns for any recurring payments that are charged because you failed to cancel your recurring payment. You can cancel your service by contacting your Property Client. We, in our sole discretion, may cancel this service without notice.

7.11 If you believe a transaction was made improperly, we in our sole discretion may void, issue a credit, or rescind any transaction made through the Payment Gateway prior to remittance of such payment to your payee. Payment disputes arising after payment has been settled to your payee are between you and payee alone. We may act as an intermediary if such actions can reasonably and efficiently handle said problem.

7.12 Both you and payee mutually reserve the right to cancel, reverse, or halt any and all checking or savings account, other payment account, or credit card transactions that have been cleared through the Payment Gateway.

7.13 Entrata and Payment Processor will comply with all applicable Payment Card Industry Data Security Standards (PCI-DSS). For purposes of PCI-DSS compliance, we are responsible for all cardholder data it possesses, stores, processes, or transmits on your behalf. Such cardholder data includes account numbers, card expiration dates, and CVV2 data. Unless otherwise noted, all personally identifiable information is used solely for the normal business purpose of offering and rendering services.

7.14 Entrata and Payment Processor act as the Property Client’s authorized agent in collecting payment owed by you to the Property Client. Payment by you to Entrata or Payment Processor shall be considered payment to the Property Client, extinguishing your payment obligation to the Property Client (in the amount paid by you) as if you had paid the Property Client directly.

7.15 By signing up for recurring payments, you authorize us to charge the designated payment method on the selected date, and re-attempt payment for five business days thereafter if prior attempts are unsuccessful. Additionally, you consent to our storage of your card or bank information to facilitate future recurring payments.

7.16 You may not use the Payment Gateway for any illegal purpose or in any manner inconsistent with the terms and conditions set forth in these Terms. You agree that our Services shall only be used for lawful purposes. Any transaction or transmission which violates federal, state, or local laws is expressly prohibited.

7.17 When you provide a check as payment, you authorize us to use information from your check to make a one-time electronic fund transfer from your account. In certain circumstances, such as for technical or processing reasons, we may process your payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment, and you will not receive your check back from your financial institution.

8. Third Party Products; Affiliate Products; Rental Agreements

Third Party Products. The Services may contain links, advertisements, or integrations to other websites, services, and products provided by third parties (“Third Party Products”). Such Third Party Products are provided for your convenience only. We have no control over Third Party Products and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use, access, or purchase of any Third Party Product is entirely at your own risk, and subject to separate terms of use and/or other agreements between you and the provider of such Third Party Product (a “Third Party Service Provider”). You are solely responsible for your decision to permit any Third Party Service Provider to use or access your data.

Entrata has no liability or responsibility whatsoever for any Third Party Products, including their accuracy, reliability, availability, security, data handling, data processing, completeness, usefulness, or quality, even if Entrata has reviewed, certified, or approved the Third Party Product for use in connection with the Services. The Third Party Service Provider is solely responsible for ensuring that any information submitted through their websites, products, services, or third party applications to the Services is accurate, complete, and correct. Entrata is not responsible for the standards or business practices of any Third Party Service Provider.

WE DISCLAIM ALL LIABILITY AND RESPONSIBILITY FOR ANY THIRD PARTY PRODUCTS (WHETHER SUPPORT, AVAILABILITY, SECURITY OR OTHERWISE) OR FOR THE ACTS OR OMISSIONS OF ANY THIRD PARTY SERVICE PROVIDER.

Affiliate Products. The Services may also contain links, advertisements, or integrations to other websites, services, and products that are provided by our affiliates or subsidiaries (“Affiliate Products”). Such Affiliate Products may be subject to separate terms of use and/or other agreements. For example, in connection with rental applications made on the ProspectPortal Sites, you may authorize an affiliate to conduct a background screening. You have certain rights in relation to this background screening which are provided to you separately.

Rental Agreements. Any rental agreements (including those involving financing, if any) that you enter into through the ProspectPortal Sites (including but not limited to those agreements for which you electronically sign a lease or rental agreement) are for services provided by the Property Client. Although Entrata provides the ProspectPortal Sites as a platform for the Services through which you may execute rental or lease agreements and enter into binding contracts with Property Clients, Entrata is not involved in, is not liable for, and is not a party to those transactions. The terms of those transactions are determined solely by you and the Property Client, and not by Entrata. You acknowledge that you will address any issues or concerns wi